Garage doors are something you use virtually every day, but don’t think about much until they no longer work as well as they should. The doors rely on relatively simple mechanical functions so you would think that repairs would be quite straightforward. Yet, garage door repairs can be complex and may cause injury or damage if not done correctly.
Poorly installed or repaired garage doors can also cost you more in the long run as you try to fix the errors in future. Your choice of garage door repair company is therefore crucial.
Hiring the wrong repair or installation company can introduce unnecessary cost while potentially creating an unsafe space for you and your family. Working with a reputable company such as Hero Garage Doors reduces the likelihood that you will run into problems in the near future. Here are four tips on determining the garage door company to hire.
1. Confirm Basic Information
At the minimum, try to determine if the company is reputable and experienced. Review their basic information to make sure you are dealing with an authentic and credible business. To begin, confirm that the company has all the required licensing and insurance. No business without these should touch your garage door.
Second, find out if they have a physical location. Yes, we are in the age of the online enterprise. However, when it comes to a repair business, it is important to know that there is a physical address where you can reach them. Pay a visit to the company to make sure it exists. If that is not feasible, you can use Google Street View and Google Maps.
Third, read some of the reviews about the company online. What is the overall sentiment about the company? Every business will have some negative reviews from previous customers. What you should do is confirm that these negative views are the exception and not the norm.
2. Get Recommendations From Your Social Circle
When looking for recommendations on the most suitable garage door repair company, your social circle is arguably the best place to begin. Talk to your family, friends, neighbors and co-workers. Chances are that at least some of them have dealt with a garage door repair company near you in the past.
Your social circle is likely to have a genuine interest in getting you the right repair company without expecting anything in return. Their advice can be trusted. It will give you a good idea about the company’s service, response time and quality of work.
3. Study BBB Ratings
There are several certifications and ratings that can showcase a garage door repair company’s credibility as a business. However, few can match the Better Business Bureau (BBB). Before you commit to any one repair company, visit the BBB website and search for the name of the business you are considering.
Ratings are on a scale of F to A+. Complaints and reviews will show what past customers think of the business. If a repair company has a poor rating or isn’t accredited, then you would probably want to avoid working with them. On the other hand, a business that has been accredited for years and has maintained a strong rating is probably one you can count on.
4. Beware of Red Flags
When a business is unreliable, untrustworthy and dishonest, you can usually pick up on these red flags early in your interactions. There are a number of things you should watch out for.
For example, does the garage door repair company use multiple business names on their website, advertisements or payment details? That may be a sign they are evading something or someone. This includes tax obligations, licensing problems or customer lawsuits.
Failing to respond to your inquiries in good time is another red flag. Companies can be busy but they should always make time to answer potential customer questions.
There will be times when you cannot put your finger on the problem but you have an uneasy or strange feeling during your interactions with the company. Trust your intuition. You may be responding to their body language which could be contradicting what they are saying.
Prioritize Your Peace of Mind
Contracting a garage door repair company is not something you can afford to do without some careful consideration. The stressful consequences of a poor garage door repair and replacement are not worth it. Use these tips to ensure you are working with a repair company that is worth your while and gives you peace of mind.
Cover photo by Jonas Jaeken on Unsplash